My Show Got Interrupted and I Cant Watch It Again

TV shows or movies that constantly cease, leave, or take you back to the movie description page signal an issue connecting to Netflix. Follow the troubleshooting steps for your device below to resolve the effect.

Android phone or tablet

Exam your internet connection

1. Open the Netflix app.

2. Select the carte icon.

   Note:

   Some Android devices have a card push button on the actual device, other devices take an icon you can select within the Netflix app.

3. Select About.

4. Within the Diagnostics department, select Network.

5. Select Start Test.

If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assist connecting your device to the internet.

OR

Simply endeavor some other internet-based app.

If other apps are not working either, you'll want to reach out to the manufacturer for assist connecting your device to the internet.

Restart your device

If your device is connected to the internet but you are still getting the error, turn your device completely off, then turn it back on.

Endeavor a different network

Try connecting your device to another internet source - a cellular data network, a wireless network, or a dissimilar wireless network than the one you're currently connected to.

If you are yet having trouble or have any questions about these steps, visit your device manufacturer'due south support site or your cellular carrier's support site for more help.

Restart your home network

For this pace, leave your device and all of your home network equipment powered off and unplugged equally a group for 30 seconds earlier plugging each device back in 1 by i.

1. Turn off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your device back on and try Netflix over again.
   

Improve your Wi-Fi signal

To amend your Wi-Fi:

• Movement your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Go on your router in an open space off the flooring. Routers become ameliorate reception when on a desk or bookshelf.

Restore your default connexion settings

If yous've changed the connection settings on your device, you lot'll demand to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need aid changing these settings, contact the device manufacturer.

One time you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet access provider. They can tell you if your modem/router is set up and working correctly.

Apple TV

Test your net connection

1. From the principal Apple tree TV bill of fare, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Examination Network.

5. Select OK.

6. Select Yes.

7. Select the download speed y'all look from your internet connectedness.

If the connectedness examination fails, see Apple'southward support site for help troubleshooting your Apple Television receiver'due south connection to your home network. If the test succeeds, proceed on to the side by side footstep.

Restart your device

1. Unplug your device from power.

2. Printing the power button on the device in one case, and then wait i infinitesimal. If your device doesn't have a power button or you can't reach it, leave it unplugged for three minutes instead.

3. Plug your device back in.

4. Turn your device on and attempt Netflix once more.

Sign out of Netflix

1. From the Netflix Home screen, open the carte on the left.

2. Select Go Assistance or Settings.

3. Select Sign out.

If y'all're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you lot can't discover Sign out, printing these buttons in order on your remote: Upwardly, Upward, Down, Down, Left, Right, Left, Correct, Up, Up, Upward, Up. And so, select Sign out, Reset, or Deactivate.

Restart your dwelling house network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and try Netflix again.
   

Better your Wi-Fi indicate

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get amend reception when on a desk or bookshelf.

Restore your default connection settings

If yous've changed the connection settings on your device, you'll demand to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your isp

Contact your net service provider. They can tell you lot if your modem/router is prepare and working correctly.

Blu-ray Player

Restart your device

1. Unplug your device from ability.

2. Press the power button on the device one time, then wait i minute. If your device doesn't take a power button or you tin can't reach information technology, leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and attempt Netflix once more.

Sign out of Netflix

1. Brainstorm from the Netflix Home screen.

2. To open up the card, navigate left and select Get Aid.

   • If you don't run across Get Help, navigate up and select Settings or the Settings icon .

3. Select Sign out.

4. Select Yeah to confirm.

If you lot don't see Get Assistance, Settings, or the Settings icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
   Upwards, Up, Downwards, Downward, Left, Correct, Left, Right, Up, Up, Upwardly, Upwardly.

2. Select Sign out, Start Over, Deactivate, or Reset.

Restart your home network

1. Plough off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it'due south a split device) from power for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and expect until no new indicator lights are blinking on.
   

4. Plough your Blu-ray player back on and try Netflix once more.
   

Amend your Wi-Fi indicate

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to modify them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your cyberspace service provider. They can tell you lot if your modem/router is set and working correctly.

iPhone, iPad, or iPod touch on

Restart your iPhone, iPad, or iPod bear on

1. Press and concur the side push button and one of the volume buttons at the same time until the sliders appear. Elevate the height slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Slumber/Wake button until the red slider appears, and so elevate the slider.

2. Later 10 seconds, printing the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

Test your cyberspace connection

1. Using a web browser, go to fast.com.

2. Wait for the test to cease.

If your browser shows an error message or the website doesn't load, information technology ways your device isn't continued to the internet. You lot might need to troubleshoot your home network or your device's connection to the internet.

Cheque the engagement and time settings

1. Tap the Settings icon on the Habitation screen.

2. Tap General.

3. Tap Date & Fourth dimension.

   • If the date and fourth dimension are incorrect, tap either the engagement or time to adjust them, or simply toggle the Set up Automatically field to On.

Reinstall the Netflix app

Note:

Deleting the Netflix app will also delete whatever Telly shows or movies y'all accept downloaded.

1. From the home screen, tap and concur the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Shop and search for "Netflix."

4. Tap on the free Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Notation:

   Yous might need to enter your Apple ID and password. If you forgot your Apple tree ID or password, go to the Apple tree back up site for help.

6. Once installed, try Netflix again.

If you lot can't find the Netflix app in the App Store, go to the Apple tree support site for help.

Restart your home network

For this step, get out your device and all of your abode network equipment powered off and unplugged as a grouping for 30 seconds earlier plugging each device back in one past one.

1. Plough off your mobile device.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your device dorsum on and try Netflix once again.
   

Meliorate your Wi-Fi signal

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Movement your router away from other wireless devices and appliances.

• Keep your router in an open space off the flooring. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If yous've changed the connection settings on your device, yous'll need to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If yous need help changing these settings, contact the device manufacturer.

One time you've reset these settings, effort Netflix again.

Contact your isp

Contact your internet service provider. They tin tell you if your modem/router is set upwardly and working correctly.

PlayStation three

Examination your net connection

1. From the PS3 main carte, navigate to Settings.

   • If y'all're non already at the main menu, concord the PS3 push button in the middle of the controller, select Quit, then select Yeah to return to the home screen.

2. Select Network Settings.

3. Select Cyberspace Connection, then verify it's set up to Enabled. If information technology's Disabled, make sure to select Enable.

4. Select Internet Connection Examination.

   • If you are able to connect to the internet, check your date and time settings.

   • If you are unable to connect to the cyberspace, you may exist having network connection issues.

Sign out of Netflix

For Japanese PlayStations, use O instead of X to confirm selections.

1. Brainstorm from the PS3 home screen.

   • If yous're non already on the dwelling screen, concur the PS3 button in the centre of the controller, select Quit, then select Yes.

2. Navigate to the Television receiver/Video Services section and highlight Netflix.

3. Printing X.

4. Immediately later pressing X, press and concord both Start and Select until you see a message request, Do you want to reset your Netflix settings and re-annals?

5. Select Yes.

6. Enter your email address and password and endeavour Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

1. Go to the PS3 Dwelling house Screen by pressingPS button >Quit >Yes.

2. Become to the Television/Video Services section and highlight Netflix.

3. Press the Triangle button.

4. Choose Delete.

5. Choose Yes.

Reinstall the Netflix app

1. Go to the PS3 Home Screen by pressingPS button >Quit >Aye.

2. Become to the Goggle box/Video Services department and choose Netflix.

3. Choose Yes to download it.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if information technology's a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plow your game panel back on and try Netflix over again.
   

Better your Wi-Fi signal

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the aforementioned room.

• Move your router away from other wireless devices and appliances.

• Keep your router in an open space off the floor. Routers go better reception when on a desk or bookshelf.

Restore your default connection settings

If y'all've inverse the connection settings on your device, you'll need to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If y'all need help changing these settings, contact the device manufacturer.

Once y'all've reset these settings, endeavor Netflix once more.

Contact your internet service provider

Contact your net service provider. They tin tell you if your modem/router is set and working correctly.

Set-superlative Box or Streaming Media Histrion

Restart your device

1. Unplug your device from ability.

2. Press the ability button on the device one time, then wait 1 minute. If your device doesn't take a ability button or you can't reach it, leave it unplugged for 3 minutes instead.

3. Plug your device dorsum in.

4. Plow your device on and attempt Netflix again.

Sign out of Netflix

1. From the Netflix Dwelling house screen, open the bill of fare on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you tin't observe Sign out, printing these buttons in order on your remote: Up, Up, Down, Downwards, Left, Correct, Left, Right, Up, Up, Up, Upwards. Then, select Sign out, Reset, or Conciliate.

Restart your abode network

1. Turn off your device.

2. Unplug your modem and router from power.

3. Look thirty seconds.

4. Plug in your modem.

5. Look i minute.

6. Plug in your router.

7. Look 1 minute.

8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Improve your Wi-Fi bespeak

To improve your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Continue your router in an open up space off the floor. Routers get meliorate reception when on a desk or bookshelf.

Restore your default connection settings

If you've inverse the connection settings on your device, you'll need to alter them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you lot need aid changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your cyberspace service provider

Contact your internet service provider. They tin tell yous if your modem/router is prepare and working correctly.

Smart Telly

Restart your device

1. Unplug your device from power.

2. Press the power push button on the device once, so wait i minute. If your device doesn't accept a power button or you tin can't reach it, leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Plough your device on and attempt Netflix again.

Sign out of Netflix

1. From the Netflix Habitation screen, open the menu on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't detect Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Upward, Upwards, Up. Then, select Sign out, Reset, or Deactivate.

Restart your abode network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a split device) from ability for thirty seconds.
   

3. Plug in your modem and expect until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your smart TV dorsum on and endeavor Netflix again.
   

Improve your Wi-Fi signal

To ameliorate your Wi-Fi:

• Move your router and your device closer to each other. If possible, put them in the same room.

• Move your router away from other wireless devices and appliances.

• Proceed your router in an open infinite off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If yous've changed the connectedness settings on your device, y'all'll demand to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you demand aid changing these settings, contact the device manufacturer.

Once you've reset these settings, endeavour Netflix again.

Contact your internet service provider

Contact your internet service provider. They tin can tell you lot if your modem/router is set up and working correctly.

Xbox 360

Examination your internet connection

1. From the Xbox 360 main card, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connection method.

5. Select Test Xbox Live Connection.

6. Select Continue.

   • If your connection exam is successful, go on troubleshooting below.

   • If your connection test fails, see Microsoft'south Xbox support site for more help

Sign out of Netflix

1. From the Netflix Dwelling house screen, open the menu on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If y'all can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Downwardly, Left, Right, Left, Right, Up, Upwards, Upward, Upwardly. So, select Sign out, Reset, or Deactivate.

Restart your home network

1. Turn off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is carve up from your modem, plug information technology in and expect until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix again.
   

Improve your Wi-Fi signal

To improve your Wi-Fi:

• Movement your router and your device closer to each other. If possible, put them in the same room.

• Motion your router abroad from other wireless devices and appliances.

• Keep your router in an open infinite off the floor. Routers get better reception when on a desk-bound or bookshelf.

Restore your default connectedness settings

If yous've inverse the connection settings on your device, yous'll demand to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Individual Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

One time you've reset these settings, try Netflix once more.

Contact your isp

Contact your cyberspace service provider. They can tell yous if your modem/router is fix upwards and working correctly.

All other devices

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Source: https://help.netflix.com/en/node/458

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